All Services
Salt Lamps
Awaiting Order Arrival
Orders within Pakistan are delivered within 3–4 business days. For international orders delivery may take 7–14 business days, depending on your location.
Once your order is dispatched, you will receive a tracking ID via SMS or email. You can track it through our Order Tracking Page.
If your order hasn’t shipped yet, contact our support team immediately to request an address change.
Delays may occur due to holidays, bad weather, or courier issues. Please track your order and contact support if it's delayed by more than 2 days.
Yes, we deliver from Monday to Saturday. No deliveries are made on public holidays.
At the moment, scheduled deliveries are not available. However, you may request preferred delivery times in the notes section during checkout.
The courier will attempt redelivery. If undelivered after multiple attempts, the order may be returned to us.
Ordering & Payment
Simply sign up or log in to our website, add your desired products to the cart, and complete the checkout process. Once your order is placed, you’ll receive a confirmation email.
We accept Cash on Delivery (COD), Debit/Credit Cards, Bank Transfers, and selected mobile wallets.
Yes, we use SSL encryption and secure gateways to protect your data and transactions.
Orders can only be modified or canceled before they are dispatched. Contact our team quickly if you need changes.
Yes! We offer special pricing for bulk purchases. Please contact us directly for details.
Yes, we only accept orders above PKR 500.
Yes, we regularly run discounts and special deals. Subscribe to our newsletter to stay updated.
After-Sales Support
Please report it within 48 hours with pictures. We will guide you through the return or replacement process.
You can reach us via email at support@melahut.com.
No, currently we only deliver products. All installations (if needed) are the buyer’s responsibility.
Absolutely! Contact us with your query, and we’ll provide detailed product insights.
In rare cases, if a product goes out of stock, you’ll be notified and offered an alternative or refund.
Yes, we encourage customers to leave reviews on product pages or our social media platforms.
Unfortunately, once an order is placed, discount codes cannot be applied retroactively.
Refund
We only refund for defective or incorrect products. Items must be returned unused and in original packaging within 3–5 business days.
Refunds are processed within 5–7 business days after we receive and inspect the returned product.
Unfortunately, refunds are not issued for change of mind or personal preferences.
Refunds are issued to your original payment method or as store credit, based on your preference.
Shipping costs are only refunded if the issue was due to our error (e.g., wrong or defective item).
If your refund hasn’t appeared within 7 days, please check your bank first and then contact us for assistance.
Yes! If the item is defective, you can opt for an exchange instead of a refund.